Frequently Asked Questions

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General Questions

Q: What will I receive from The Bride Box?

A: Every month, we will curate an exciting monthly box filled with fun full-sized bridal gifts, premium samples, and much more catered specifically to brides-to-be, which we will deliver to your door.

Products received in The Bride Box fall into the following categories:

  • Bridal beauty items
  • Relaxation & pampering products
  • Handmade wedding items
  • Wedding organizational items
  • Apparel
  • Wedding tips & tricks from the experts

Let The Bride Box help make your big day and all that comes with it as wonderful as can be!

Q: I noticed that you sometimes feature shirts inside the box. How do you know what size I am?

A. Please make sure to check your email when you subscribe. Included in your confirmation email is our Bridal Survey where you can let us know your shirt size and other important information. The Bridal Survey link is also located here.

Q: Do I have to order every month?

A. No, we also have One-Time gift boxes that can be purchased here. One-time gift boxes ship within 1-3 business days after purchase. Please email us if you need faster shipping: orders@thebridebox.com.

Q: What subscription options are available?

A. Monthly (cancel anytime), 3, 6, 9, and 12 month plans.

Q: I want to continue my subscription, what do I do?

A. Monthly subscriptions will automatically renew unless you cancel in your account. So, you don’t need to do anything! 3 month, 6 month and 12 month subscriptions automatically expire at the end of the term.

Q: I have a discount code, how do I use it?

A. You may add your discount or promotional code at checkout. If you are having problems, the code may no longer exist. However, please contact us and we will be happy to help: orders@thebridebox.com.

Q: Can I find out what is in my box?

A. We sometimes will show a sneak peek of products in upcoming boxes on our social media accounts. You can browse our website to get an idea of the brands and products that we have featured in previous boxes here.

Q: Where can I buy a product I like?

A. You can purchase the items you love and other products via the Shop and/or Featured Brands & Artists pages.

Q: Will I get the same product more than once?

A. You will not receive the same item twice for as long as you’re subscribed. Occasionally, you may receive the same brand, but the actual product will not be the same. For instance, we may feature a wedding-themed tumbler in one month and a coffee mug in another from the same vendor.

Gifting the Box

Q: Can I buy a box or subscription as a gift?

A. Yes, you may purchase a monthly, 3 month, 6 month, 9 month, or 12-month subscription for your favorite bride-to-be here. We also have One-Time gift box options available here.

Q: Can I include a gift message?

A. Yes, please fill out the gift message you would like to include during checkout for the bride if you are gifting a subscription. This is a nice stationary card with your customized message printed inside (cost $2.50).

Shipping

Q: When can I expect my first shipment?

A. Your Bride Box will ship around the 15th-20th of the month. Once your box has shipped, you will receive an email with your tracking number so you can follow your package’s progress. Your box should arrive an estimated 3-7 business days after it ships. It could take up to 14-21 business days if the box is being shipped internationally because of Customs.

Q: Where does The Bride Box ship to?

A. Currently, we ship domestically to all 50 states in the USA, as well as to Puerto Rico, the U.S. Virgin Islands, American Samoa, and U.S. Territories/military bases. We currently ship internationally to Canada, United Kingdom, Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain (U.K.), Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Korea, Spain, Sweden, and Switzerland, but please check our website for regular updates regarding more countries that we plan on adding to this list in the future. Your package will be delivered without signature confirmation, and you will receive a tracking email from us once your box has shipped.

Q: How much does shipping cost?

A. All U.S. orders cost a flat rate of $6.95 USD to ship, and the shipping cost varies on all international orders depending upon country. All 1-time gift boxes (i.e. The Best of The Bride Box) and shop items have various shipping fees (U.S. or international).

Q: What if I want to change my address or billing information?

A. You can make changes to your billing and shipping information by e-mailing us at: orders@thebridebox.com, or by changing your information in your account.
Please complete any address changes before the first of the month. If you miss the deadline, then there is a risk that your Bride Box may go to the previous address we had on file for you and you will be subject to a re-shipping fee. Please refer to our Terms of Use for more information. Please note that it is the customer’s responsibility to ensure that your address is current and that you are able to receive packages, which do not require a signature.

Q: What happens if I receive a damaged item?

A. If you receive a damaged or broken item in your box, please email us and attach details and a photograph of the item. We will arrange for a replacement to be sent to you as long as you contact us within 7 days of receiving your order.

Billing

Q: When will I be billed for the monthly recurring membership?

A. You will be billed for your first month immediately upon placing your order for a monthly subscription. Please note that if your monthly subscription begins in a later month, you will still be billed at the time you place your first order. After the first month has completed, you will be billed on the 5th of every month until your subscription expires or you decide to cancel your monthly subscription.

Q: What if I subscribe and then cancel right away?

A. You are immediately charged once you subscribe. If you cancel right away, this will only ensure that your subscription will not renew. Please email us at orders@thebridebox.com if you no longer want a box and request a refund.

Q: What happens if my order is not accepted?

A. Your account will automatically be placed on a billing hold when your billing information is not current (i.e., expiration date is incorrect, credit card number is no longer valid, etc.). When billing is processed at the beginning of the month, if your account is placed on a billing hold, you will receive an email notification alerting you that you have 48 hours to correct your billing information for your subscription. If you updated your billing within the allotted time frame but the information is incorrect, you will receive a follow up email notification as a reminder to change your billing, so that it can be processed. Please know that we cannot reserve that month’s box for you if the billing hold remains on your account. As indicated in the email notification, all subscriptions placed on billing holds that are not updated within 7 days will automatically be closed. While the subscription will be closed, your account will remain active, but will require you to create another subscription. We recommend using the same email address when creating a new subscription.

Q: If I have a 3, 6, 9, or 12-month subscription, then what happens at the end of my term?

A. All 3, 6, and 12 month subscriptions automatically expire at the end of their term. You will need to resubscribe if you’d like to continue to receive boxes. You will not receive the same items if you decide to resubscribe. Be sure to use the same email address you subscribed with originally, so we know you are a return customer.

Q: What is your cancellation policy?

A. 3, 6, 9, and 12 month subscriptions cannot be canceled during the subscription period. These subscriptions are offered at a discounted rate for your commitment to the length of your subscription. A cancellation fee will be charged if you cancel before the 3, 6, 9, or 12 month subscription has expired.

Monthly subscriptions can be canceled during the subscription period, but only after receipt of the first month’s box. If you would like to cancel your monthly subscription after receiving the first box, please be sure to do so by the 4th day of the month, otherwise you will continue to be billed for that month’s box.

In order to cancel your monthly subscription, you may do so on your account page. If you have any trouble canceling your monthly subscription, you may contact us by email at orders@thebridebox.com for help with canceling it.

We do not accepts returns unless something is received damaged/defective.

Additional Questions

Q: I’m a brand/artist, can I work with you?

A. We are always interested in working with brands & artists. If you would like your company to be featured in The Bride Box, or if you would like to collaborate/partner with us in any way, please fill out the form here.

Q: I’m a Blogger or Social Influencer, can I work with you?

A. Of course! We are always interested in hearing from bloggers and social influencers. If you would like to review The Bride Box please email us at info@thebridebox.com.

Q: What if I need to ask The Bride Box a question?

A. If you have any questions not addressed by these Frequently Asked Questions, simply email us at: info@thebridebox.com.