Frequently Asked Questions

Support Email

info@thebridebox.com

General Questions

The Bride Box is the original monthly subscription box for brides-to-be! We launched in May 2013.
Let us help you plan, prepare, and pamper yourself for the big day!

We send the best monthly items that you can use before your wedding day, on your wedding day, and even after.
Each box has 5-8 bridal themed gifts, planning tools, apparel, decor, accessories, must-have bachelorette party/bridal shower items, wedding day essentials, and so much more! 

Yes, you are able to purchase the $39.99/month subscription option and then cancel it right away so you are not charged again for another box, or email us if you're unsure how to do so in your account.


We also have 1-time themed gift boxes.

We offer monthly (cancel anytime) 3, 6, 9, and 12 month subscription plans.

If you would like to receive more boxes after your subscription expires, simply resubscribe and you will not receive duplicate products. Please use the same email address you used previously, so we know you're a return customer. 

Monthly subscriptions will automatically renew unless you cancel the subscription in your account. So, you do not need to do anything!

Our 3-12 month plans are discounted in exchange for full commitment and will expire at the end of their respected term. There will be a cancellation fee for canceling those subscriptions early. 

You may add your discount or promotional code at checkout. If you are having problems, the code may no longer exist. However, please contact us and we will be happy to help: orders@thebridebox.com. 

We will at times show a sneak peek of products in upcoming boxes on our social media accounts (Follow us @thebridebox). You can browse our website to get an idea of the brands and products we have featured in the past by checking out our 1-time themed gift boxes and also our blog. 

You will not receive the same item twice for as long as you’re subscribed. Occasionally, you may receive the same brand, but the actual product will not be the same. For instance, we may feature a wedding-themed tumbler in one month and a coffee mug in another from the same vendor. 

Shipping

Your box will ship around the 15th-20th of the month. The month you will be starting with will show up on the top of this page: Subscribe to The Bride Box. Please email us if you need the first box shipped sooner.

Once your box has shipped, you will receive an email with your tracking number so that you may follow your package’s progress. Your box should arrive an estimated 2-7 business days after it ships. It could take up to 14-21 business days if the box is being shipped internationally because of Customs. 

Currently, we ship domestically to all 50 states in the USA, as well as to Puerto Rico, the U.S. Virgin Islands, American Samoa, and U.S. Territories/military bases.

We also ship internationally: Canada, United Kingdom, Australia, Austria, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain (U.K.), Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, South Korea, Spain, Sweden, and Switzerland. 

All shipping within the USA is $6.99, and the shipping cost varies on all international orders depending upon country (i.e. Canada is $13.99 USD, UK is $16.99 USD). 

You can make changes to your shipping address and/or payment information by e-mailing us at: orders@thebridebox.com, or by changing your information in your account on our website.

Please complete any shipping address changes before the 10th of the month. If you miss the deadline, there is a risk that your box may go to the previous address we had on file for you and you will be subject to a re-shipping fee.

Please note that it is the customer’s responsibility to ensure that your shipping address is current and that you are able to receive packages, which do not require a signature. 

If you receive a damaged or broken item in your box, please email us and attach details and a photograph of the item. We will arrange for a replacement to be sent to you as long as you contact us within 7 days of receiving your order.

Please follow these steps if you cannot locate your box when tracking says it has been delivered:

1. Check with other residents of the household. Occasionally someone else picks up the box and forgets to tell you.

2. Ask your neighbours, sometimes the mail carriers make mistakes and might have left the box at a house nearby.

3. Call your local Post Office. Either they tried to deliver the box and the notice slip they left on your door flew away, or they are holding the box at the post office. Most of the time they're able to locate it.

*Please note that we are not responsible for lost or stolen packages after tracking shows as delivered.

Billing

You will be billed for your first month immediately upon placing your order for a monthly subscription. Please note that if your monthly subscription begins in a later month, you will still be billed at the time you place your first order. After the first month has completed, you will be billed on the 5th of every month until your subscription expires or you decide to cancel your monthly subscription. 

You are immediately charged once you subscribe. If you cancel right away, this will only ensure that your subscription will not renew. Please email us at orders@thebridebox.com if you no longer want a box and request a refund. 

All 3, 6, and 12 month subscriptions automatically expire at the end of their term. You will need to resubscribe if you’d like to continue to receive boxes. You will not receive the same items if you decide to resubscribe. Be sure to use the same email address you subscribed with originally, so we know you are a return customer. 

We really hope you do not need to cancel early, and we will work with you to make you happy, but we understand things happen.

Our 3, 6, 9, and 12 month subscription plans cannot be canceled during the subscription period. These subscriptions are offered at a discounted rate for your commitment to the length of your subscription. If you have to cancel early, there will be a cancellation charge to reflect the type of subscription you have and how many boxes you have already received at the discounted rate for your specific subscription type. For example, if you have a 6-month subscription and cancel after only 3 months, your cancellation fee would be $9 total since you would've saved $3 per month on the 3 boxes you already paid for and received.

Monthly subscriptions (39.99/month plan) can be canceled during the subscription period, but only after receipt of the first month’s box. If you would like to cancel your monthly subscription after receiving the first box, please be sure to do so by the 4th day of the month, otherwise you will continue to be billed for that month’s box.

For all cancellations, you must cancel your subscription at least 48 hours prior to your next box payment so that we can process the cancellation. If you have already been billed for your next box, your cancellation will take effect in the next billing cycle and we cannot issue a refund as your box has already been sent for processing.

In order to cancel your monthly subscription, you may do so on your account page on our website.

If you have any trouble canceling your monthly subscription, you may contact us by email at orders@thebridebox.com for help with canceling it.

We do not accept returns for a refund.

Additional Questions

We are always interested in working with brands & artists. If you would like your company to be featured in The Bride Box, or if you would like to collaborate/partner with us in any way, please fill out the form here. 

Of course! We are always interested in hearing from bloggers and social influencers. If you would like to review The Bride Box please email us at info@thebridebox.com. 

If you have any questions not addressed by these Frequently Asked Questions, simply email us at: info@thebridebox.com.