Frequently Asked Questions
Q: What will I receive from The Bride Box?
Every month, we will curate an exciting monthly box filled with fun full-sized bridal gifts, premium samples, and much more catered specifically to brides-to-be, which we will deliver to your door.
Products received in The Bride Box fall into the following categories:
- Bridal beauty items
- Relaxation & pampering products
- Handmade wedding items
- Wedding organizational items
- DIY projects
- Wedding tips & tricks from the experts
Let The Bride Box help make your big day and all that comes with it as wonderful as can be!
Q: I noticed that you sometimes feature shirts inside the box. How do you know what size I am?
Please make sure to check your email when you subscribe. Included in your confirmation email is our Bridal Survey where you can let us know your shirt size and other important information.
Q: Do I have to order every month?
No, we also have One-Time gift boxes that can be purchased here.
Q: What subscription options are available?
Monthly subscriptions, or prepay 3, 6 and 12 month plans. Each box will be delivered to your address with free shipping for US residents.
Q: I want to continue my subscription, what do I do?
Monthly subscriptions will automatically renew unless you cancel in your account. So, you don’t need to do anything! 3 month, 6 month and 12 month subscriptions automatically expire at the end of the term.
Q: I have a discount code, how do I use it?
You may add your discount or promotional code at checkout. If you are having problems, the code may no longer exist. However, please contact us and we will be happy to help: email@example.com.
Q: Can I find out what is in my box?
We sometimes will show a sneak peek of products in upcoming boxes on our social media accounts. You can browse our website to get an idea of the brands and products that we have featured in previous boxes here.
Q: Where can I buy a product I like?
Q: Will I get the same product more than once?
You will not receive the same item twice for as long as you’re subscribed. Occasionally, you may receive the same brand, but the actual product will not be the same. For instance, we may feature a wedding-themed tumbler in one month and a coffee mug in another from the same vendor.
GIFTING THE BOX
Q: Can I buy a box or subscription as a gift?
Q: How is a gift subscription different?
A gift subscription is the same as a monthly subscription box, it is simply purchased as a gift and you can include a gift message, as well as giving us the recipients details and delivery address so that boxes can be dispatched directly to the recipient. Gift subscriptions will not be cancelled for monthly subscriptions, but will be be terminated after the last month of the 3 month, 6 month and year subscription terms.
Q: Can I include a gift message?
Yes, please fill out the order notes field at checkout with a message for the bride from you if you are gifting a subscription.
Q: When can I expect my first shipment?
Your Bride Box will ship around the 15th-20th of the month. Once your box has shipped, you will receive an email with your tracking number so you can follow your package’s progress. Your box should arrive an estimated 3-7 business days after it ships. It could take up to 14-21 business days if the box is being shipped to Canada because of customs.
Q: Where does The Bride Box ship to?
Currently, we only ship to locations within the United States and Canada, but please check our website for regular updates. Boxes are sent via the US Postal Service from the State of Florida. With this service, the post office will drop off your package without signature confirmation. You will receive a tracking email once your box has shipped.
Q: How much does shipping cost?
Shipping is free for subscribers living in the US only. All 1-time gift boxes (i.e. The Best of The Bride Box) have shipping fees.
Q: What if I want to change my address or billing information?
You can make changes to your billing and shipping information by e-mailing us at: firstname.lastname@example.org, or by changing your information in your account.
Q: What happens if I receive a damaged item?
If you receive a damaged or broken item in your box, please email us and attach details and a photograph of the damaged item. We will arrange for a replacement to be sent to you as long as you contact us within 7 days of receiving your order.
Q: When will I be billed for the monthly recurring membership?
You will be billed for your first month immediately upon placing your order for a monthly subscription. Please note that if your monthly subscription begins in a later month, you will still be billed at the time you place your first order. After the first month has completed, you will be billed on the 5th of every month until your subscription expires or you decide to cancel your monthly subscription.
Q: What happens if my order is not accepted?
Your account will automatically be placed on a billing hold when your billing information is not current (i.e., expiration date is incorrect, credit card number is no longer valid, etc.). When billing is processed at the beginning of the month, if your account is placed on a billing hold, you will receive an email notification alerting you that you have 48 hours to correct your billing information for your subscription. If you updated your billing within the allotted time frame but the information is incorrect, you will receive a follow up email notification as a reminder to change your billing, so that it can be processed. Please know that we cannot reserve that month’s box for you if the billing hold remains on your account. As indicated in the email notification, all subscriptions placed on billing holds that are not updated within 7 days will automatically be closed. While the subscription will be closed, your account will remain active, but will require you to create another subscription. We recommend using the same email address when creating a new subscription.
Q: If I have a 3, 6 or 12-month subscription, then what happens at the end of my term?
All 3, 6, and 12 month subscriptions automatically expire at the end of their term. You will need to resubscribe if you’d like to continue to receive boxes. You will not receive the same items if you decide to resubscribe. Be sure to use the same email address you subscribed with originally, so we know you are a return customer.
Q: What is your cancellation policy?
Subscriptions for more than 1 month (i.e., three, six, or 12-month subscriptions) cannot be canceled during the subscription period. Monthly subscriptions can be canceled during the subscription period, but only after receipt of the first month’s box. If you would like to cancel your monthly subscription after receiving the first box, then please be sure to do so before the fifth of the month; otherwise you will continue to be billed for the following month’s box. There are no cancellation fees. In order to cancel your subscription, simply contact us via email or cancel your subscription via your account page to let us know that you wish to cancel. Subscriptions for more than one month are prepaid until the month indicated on your account and are nonrefundable.
Q: I’m a brand/artist, can I work with you?
We are always interested in working with brands & artists. If you would like your company to be featured in The Bride Box, or if you would like to collaborate/partner with us in any way, please fill out the form here.
Q: I’m a Blogger or Social Influencer, can I work with you?
Of course! We are always interested in hearing from bloggers and social influencers. If you would like to review The Bride Box please email us at email@example.com.
Q: What if I need to ask The Bride Box a question?
If you have any questions not addressed by these Frequently Asked Questions, simply email us at: firstname.lastname@example.org.